Frequently Asked Questions

At Perssia, we want your shopping experience to be effortless and enjoyable. Below are answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us.

🛒 Ordering

Q: How do I place an order?
A: Browse our collections, add your favorite items to the cart, and follow the secure checkout process. You’ll receive an email confirmation once your order is placed.

Q: What kind of products does Perssia offer?
A: Perssia offers a curated selection of high-quality lifestyle, home, and personal care products — all handpicked for value, design, and functionality

Q: Can I change or cancel my order after it's placed?
A: If you need to make changes or cancel your order, please contact us within 2 hours of placing it. After that, we start processing right away to ensure fast delivery.

Q: Do I need an account to place an order?
A: No account is required! But creating one lets you track your orders, manage returns, and save your shipping details for faster checkout.

🚚 Shipping & Delivery

Q: How long does shipping take?
A:

Q: Do you ship internationally?
A: Yes, we ship worldwide! International delivery typically takes between 14–31 business days depending on your location.

Q: Do you offer express or expedited shipping?
A: Yes. Depending where you are located and many carriers may offer to expedite your shipping order or it can be limited availabilities. 

Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking Number. You can check your status anytime on our Track Your Order page.

Q: Why hasn't my tracking number updated yet?
A: Tracking numbers can take a few days to update once the item is in transit. If it’s been more than 5 business days, feel free to contact us for an update.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay.

Q: Is my payment information safe?
A: Absolutely. We use industry-standard SSL encryption and trusted payment gateways to ensure your details remain secure.

🔁 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be unused, in original condition, and in the original packaging.

Q: How do I return an item?
A: Simply contact our support team with your order number and reason for return. We’ll provide instructions on how to proceed, Damaged & defected items are qualified for refunds and all sales are final.

Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping unless the item is defective or we made a mistake with your order.

Q: How long does it take to get my refund?
A: Once your return is received and inspected, refunds are typically processed within 5–9 business days to your original payment method.

📦 Product & Stock

Q: What if an item is out of stock?
A: If a product is sold out, you can sign up to be notified when it’s back in stock. We regularly restock popular items!

Q: Are your products guaranteed?
A: Yes! We stand by the quality of every item we sell. If something arrives damaged or defective, contact us within 5 days and we’ll make it right.

🧡 Customer Support

Q: How can I contact Perssia?
A: You can reach our friendly support team through our Contact Us page. We usually reply within 24 hours on business days.

Still have questions?
👉 Reach out to our support team — we’re always happy to help!