Shipping policy

Thank you for visiting and shopping at PERSSIA The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates
We offer reliable shipping options for all of our customers. Please find our estimated delivery times below:
Shipping & Delivery Timelines
  • Order Processing: It takes 1 to 3 business days to package and hand off your order to our delivery partners.
  • United States Shipping: 7 to 14 Business Days
  • International Shipping: 10 to 20 Business Days
Tracking numbers will be automatically emailed to you as soon as your package is shipped so you can follow your delivery every step of the way.
Please note: Order processing takes 1–3 business days prior to dispatch. Tracking numbers will be emailed automatically as soon as your package leaves our fulfillment hubs.

Customer Support Contact Information
We are here to help. Reach out to our dedicated team through any of the channels below:
  • General Inquiries: admin@perssia.com
  • Returns & Refund Department: return.store@perssia.com
  • Customer Service Phone: +1 (508) 330-4929 (Available Mon-Fri, 9 AM – 5 PM EST)
Our Mailing Address
Perssia Lifestyle Essentials
800 Sycamore Ln
Wilmington, DE 19807
Note: This location serves strictly as our administrative home office. We do not operate a physical showroom or customer storefront here. All returns must be authorized via email and sent to our designated fulfillment center addresses.

 We will try to expedite as much as possible.

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). 

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way. You can also track your shipment progress here .

Customs, Duties, and Taxes

PERSSIA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. 

Damages

If you receive damaged merchandise, please take a picture and email us the picture at Return.Store@perssia.com right away. 

Exception to our world wide Shipping:

Perssia does not ship to the following locations : 

*Puerto Rico, *South Korea,

*Hawaii, *Israel.