Refund policy
Perssia Return & Refund Policy
At Perssia, we are committed to providing reliable service, quality products, and fair resolutions when issues arise. This policy outlines when refunds, replacements, or cancellations are available, what evidence is required, and how to submit a claim. By placing an order, you agree to the terms below.
1. Brand‑Specific Return Policies
Perssia‑branded items qualify under Perssia’s standard Return & Refund Policy.
Products fulfilled by third‑party brands (such as Trendsi or others) may follow different return policies, which are clearly marked and displayed on their respective product pages. Please review the return policy shown on each product page before purchasing.
2. Eligibility for Returns & Refunds
Perssia accepts returns, refunds, or replacements only for the following issues:
Items that arrive damaged
Items that arrive defective
Items that are incorrect
Items that are missing
Perssia cannot accept returns or refunds for:
Buyer’s remorse
Incorrect orders placed by the customer
Size or color preference changes
Normal shipping delays outside our control
Minor packaging damage when the product is fully functional
3. Important Fulfillment Notes
Products shipped from overseas suppliers generally do not require physical returns due to high return‑shipping costs. Customers may keep the item, and Perssia will issue a refund or replacement when eligible.
Perssia does not provide product warranties.
Perssia does not accept physical returns at our administrative office. If a return address is required, store owners must provide their own.
All returns must be authorized via email before being sent to our designated fulfillment center. Unauthorized returns will not be accepted.
4. Damaged or Defective Items
If your item arrives damaged or defective, you may qualify for a full refund or replacement.
Required Evidence
Please provide:
Clear photo or video evidence
Images showing the defect or damage
Images of the received item and packaging (if applicable)
If only the packaging is damaged but the product is unharmed, Perssia cannot issue a refund or replacement.
Reporting Window
Damage or defect claims must be submitted within 30 days of delivery.
5. Incorrect or Missing Items
If you received the wrong item or something is missing, Perssia will provide a full refund or replacement shipment.
Required Evidence
Please include:
Photos or videos of the received item
Original packaging
Shipping label
Description of the issue (wrong SKU, size, color, etc.)
6. Order Delays
Perssia may issue a refund or replacement if an order shows no tracking updates or remains pending/in transit beyond:
60 days (Global orders)
45 days (U.S. orders)
110 days (Brazil orders)
If tracking shows the order was delivered, refunds/replacements cannot be processed unless you provide a non‑delivery certification from the carrier.
7. Order Cancellation
Orders may be canceled for a full refund before processing or shipment begins.
Some items cannot be canceled once payment is processed, including:
Print‑on‑Demand items
Preorder inventory
Custom‑made items
If your order has already shipped, cancellation is no longer possible.
8. Refund Eligibility Window
Refunds or replacements are available only for orders placed within:
90 days (Perssia fulfillment policy)
30 days from delivery (Shopify storefront policy)
Orders older than these windows are not eligible.
9. Sample Orders
Sample orders are not eligible for refunds. Only replacements may be offered.
10. EU Customs Duty
Orders shipped to EU member states include a $3.80 Customs Duty charged at fulfillment.
If the order is refunded:
Product cost and shipping cost are refunded
The EU Customs Duty is not refundable
EU customers also have a 14‑day statutory right of withdrawal, independent of Perssia’s policy.
11. How to Submit a Refund or Replacement Request
All claims must be submitted via email:
📩 Returns & Refunds: Return.store@perssia.com
📩 General Inquiries: admin@perssia.com
Include the following:
Photos/videos clearly showing the issue
Tracking details
Screenshot from Shopify Admin confirming the order
Description of the problem
Perssia will review your evidence and respond with the next steps.
12. Refund Processing Time
Once approved:
Perssia initiates refunds within 24 hours
Funds typically appear within 5–10 business days, depending on your bank or payment provider
If your refund hasn’t arrived:
Contact your bank or payment provider
Provide them the ARN (Authorization Reference Number) from your refund email
If the charge was processed through Shopify, contact Shopify Billing
13. Special Circumstances
In rare cases, Perssia may issue a one‑time courtesy refund outside standard policy (e.g., customs seizure). These exceptions require documentation and are reviewed case‑by‑case.
14. Contact Information
Perssia Lifestyle Essentials 800 Sycamore Ln Wilmington, DE 19807 📞 +1 (508) 330‑4929 (Mon–Fri, 9 AM – 5 PM EST)
Note: This is our administrative office. We do not operate a physical showroom. All returns must be authorized before being sent to our fulfillment center.
Our Commitment
Customer satisfaction is important to us. While certain limitations exist due to our fulfillment model, Perssia will always strive to provide fair resolutions, responsive support, and a smooth experience.